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Agent 13 · Administration

Warranty & Service

A warranty program that builds referrals instead of headaches — for years after handover.

Agent 13 takes over when the build ends. Warranty claims are opened, acknowledged, and tracked to resolution; every piece of equipment’s warranty is on file with its real expiry — so “is this covered?” takes seconds, not a filing-cabinet dig.

Playback — 14 months after handoverLIVE FEED
8:12 AMHomeowner
“Our heater is showing error E04 and won’t fire. We’re hosting Saturday — help!”
8:13Agent 13 · Claims
Warranty claim WC-2026-006 opened: equipment / urgent. On the record in under a minute.
8:14Agent 13 → Agent 11
Acknowledgment drafted to the homeowner: “We’ve received your warranty request — we’re on it.”
8:14Agent 13 · Registry
Equipment lookup: heater installed 5/2025 · 3-yr warranty · covered through 5/2028. Fully covered.
8:20Agent 13 · Service
Service visit scheduled Thursday AM. Status: submitted → scheduled. Homeowner notified.
ThuAgent 13
Resolved and closed — fixed before the party. That’s where referrals come from.

What Agent 13 does for you

Every capability below runs inside your company’s private workspace — your data, your pricing, your subs, never shared.

Claims opened in minutes

A homeowner’s issue becomes claim WC-2026-NNN instantly — categorized, severity-rated, on the record.

Acknowledgment before they worry

The homeowner gets a warm “we’re on it” message within minutes of the claim — drafted for your approval.

Equipment warranty registry

Every heater, pump, and filter registered at install with manufacturer, serial, and a computed expiry date — coverage answers in seconds.

Tracked to resolution

Submitted → reviewing → scheduled → resolved. Nothing sits in a voicemail box.

Service visits scheduled

Approved claims get a service visit on the calendar, with the homeowner informed.

The long relationship

Years of clean warranty history per customer — the referral engine most builders never build.

Part of a 13-agent team

Hands off to

Thirteen agents. One build, run for you.

Agent 13 is one of thirteen specialists that run your pool company’s marketing, production, and back office together.

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